Help Center

FAQs

Review and Update My Account

How can I change the renewal date of my annual subscription?

Can I upgrade to an annual subscription?

What is your refund policy?

How do I update the email address on my account?

How do I update my billing information?

How do I update my shipping information?

How can I obtain an invoice?

How do I cancel my subscription?

Shipping Help

How can I change my future shipment dates?

Can you ship all 4 planners in my annual subscription at one time?

How do I update my shipping information?

When will my next planner ship?

Getting Started with the Full Focus Planner®

This feels a little overwhelming, where is the best place to start?

What if I’m struggling to get started, because I’m afraid of making a mistake?

Where can I find the video tutorials that show me how to use the planner?

What is the difference between “front stage”, “back stage”, and “off stage”?

I’d like to use this system on my device. Can I get a digital version? Will you ever create an app?

How does the annual subscription work? What are the advantages of getting one?

What if the planner goes on sale after I purchase? Can I take advantage of the sales price?

Going Further with the Full Focus Planner®

What are the differences between the Full Focus Planner®, Full Focus Notebook®, and the Full Focus Journal®?

How does this planner incorporate elements from 5 Days to Your Best Year Ever™ and Free to Focus™? Do I need to be familiar with those courses to use this planner?

How can I attach a pen to my planner?

Do you have an affiliate program? Can I get credit if I refer someone to the planner?

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