Help Center

Since the Full Focus Planner is built for a 90-day achievement cycle, an annual subscription allows you to get four planners per year. Subscribers will receive all four planners in one shipment. This is less expensive and much simpler than ordering single planners each time you need a new one. Like a magazine subscription, your annual planner subscription will renew each year until you cancel.

Please note: We no longer sell subscriptions that ship one planner per quarter.

Customers have 30 days from the date of purchase to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item arrived damaged please contact us at fullfocus.co/plannersupport. 

You are always welcome to extend the renewal date of your annual subscription! To do so, simply contact us at fullfocus.co/plannersupport. In your request, please be sure to include the date you would like your renewal to occur.  

Single planner: Domestic standard shipping (within the 48 contiguous United States) is a flat rate of $7.61. *If you’re in a rush to receive your planner, please select one of our expedited shipping options for your shipping method. Our international shipping rates vary upon location.

Annual Subscription: Domestic shipping (within the 48 contiguous United States) is a fee of $16.99 annually. Our international shipping rates vary upon location.

Log in to the customer portal through the "Log In" link at the top of the site. Once logged in, navigate to fullfocusstore.com/account and click on the Edit Profile link. 

Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases.

Please note: Simply ordering a product from our store will not automatically create an account and this must be done separately. Once you complete this process you will be able to sign in and view all subscriptions you have purchased with that email address.

For annual subscriptions, log in and navigate to fullfocusstore.com/account. Next, click on the Manage Your Subscription(s) square. Click on the Edit link next to the subscription you need to change. Finally, click on your name and address below your product listed. After you make your changes, scroll down and click Update Shipping Address. 

Please note: The shipping address for one-time orders (non-subscriptions) cannot be updated.

Log in and navigate to fullfocusstore.com/account. Next, click on the View Subscriptions link. Next, click on the Edit link next to the subscription you need to change. Lastly, click on the Cancel Subscription link below the Shipping/Billing address section.

Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases. 

Please note: Simply ordering a product from our store will not automatically create an account and this must be done separately. Once you complete this process you will be able to sign in and view all subscriptions you have purchased with that email address.

We are happy to adjust your future shipment dates! Please contact us at fullfocus.co/plannersupport and we’ll make this edit for you. In your request, please feel free to include the timeframes in which you would like to receive your planners. Although we cannot guarantee delivery at any certain time, we’ll make every effort to ensure you receive your planners in your desired timeframe.

Since annual subscriptions ship all four planners at once, you’ll first need to log in and cancel your current subscription. Then, visit fullfocusplanner.com to order your new Full Focus Planner subscription.

Please Note: Cancelations must be made prior to your renewal date. Cancelations made on your renewal date will not go into effect until the following year.

We can help you with that! Please contact us at fullfocus.co/plannersupport and when prompted, click on “Sync Shipments for Multiple Subscriptions.” Our Customer Experience team will be happy to adjust your subscriptions so that your quarterly orders ship out together in one shipment. 

*The ship date of the first shipment is not able to be adjusted, but our team is happy to help sync up your future shipments.

Customers have 30 days from the date of receiving their product to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please go to fullfocusstore.com/a/returns. 

The refund for returns will be for the value of the returned items, less the cost of your return shipping label, which will be deducted from your refund.

As a domestic subscriber, you have 30 days from the date of receiving your shipment to request a refund. To be eligible for a return, all items must be unused and in the same condition that you received them. They must also be in their original packaging. To process your return, please contact us at fullfocus.co/plannersupport, and our team will be glad to help.  

We do not have a refund policy for international subscribers. However, if you would like to ship the planners back to us on your dime, please reach out to us.

Please note: Any approved refund will be for the value of the returned item(s), less the cost of your return shipping label.

Our orders are typically processed within 24 hours (excluding weekends and holidays). If you place your order on a Friday afternoon, you can anticipate that order being shipped out on Monday. This means if you choose an expedited shipping option, you should still plan for 1-2 business days before your package goes out the door.

For international orders, the standard shipping option guarantees delivery within 14 business days. For domestic orders, the standard shipping option guarantees delivery within 8 business days.

Absolutely. New customers have 30 days from the date of receiving their product to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please visit https://fullfocusstore.com/apps/returns. 

We use a different shipping carrier for returns than our regular shipments. Since we have different contracts for each service, the shipping expense isn't the same.

Your label will expire 15 days after it has been generated.

You can apply as an affiliate of the Full Focus Planner here. You will receive a follow-up email if you are approved. For further questions, please reach out to us at influencers@fullfocusstore.com.  

Please reach out to us through our chat feature for the quickest response. Simply visit fullfocus.co/plannersupport.

If you've recently purchased from the Full Focus Store, price adjustments are not available for prices shown from 11/14/2022 - 11/28/2022.