Since the Full Focus Planner is built for a 90-day achievement cycle, an annual subscription allows you to get four planners per year. International subscribers will receive all four planners in one shipment and domestic subscribers will be shipped a new planner each quarter. You can cancel anytime without penalty, but you'll still receive the planners in your pre-paid subscription. This is less expensive and much simpler than ordering single planners each time you need a new one. Like a magazine subscription, your annual planner subscription will renew each year until you cancel. 

Please keep in mind that the colors of our Full Focus Planners are apt to fluctuate from time to time as we phase out certain colors and introduce new ones. When you purchase an annual subscription, you are guaranteed to receive all four of your selected color until your next renewal. If you are subscribed to a color that is being phased out, we will communicate with you in advance and give you ample time to choose a different planner.

Customers have 30 days from the date of purchase to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item arrived damaged please contact us at fullfocusplanner.com/support. 

Single planner: Domestic standard shipping (within the 48 contiguous United States) is a flat rate of $7.61. *Please note: Due to Covid-19, if you select the Flat-Rate Shipping option, you may experience delays in your shipping beyond our standard 4-8 business day window. If you’re in a rush to receive your planner, please select the FedEx Home Delivery option for your shipping method.   

Annual Subscription: Domestic shipping (within the 48 contiguous United States) is a fee of $5.99 per shipping. This shipping charge will happen automatically each time your new planner ships each quarter.

If you select an Annual Subscription but also add other products to your cart, then you will be charged a flat shipping rate of $7.61 in addition to the quarterly $5.99 shipping rate for your annual subscription. You will only be charged the flat rate for the other products once.

Log in to the customer portal through the "Log In" link at the top of the site. Once logged in, navigate to fullfocusstore.com/account and click on the Edit Profile link. 

Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases. 
Please note: Simply ordering a product from our store will not automatically create an account and this must be done as a separate action.
Once you complete this process you will be able to sign in and view all subscriptions you have purchased with that email address.

To update the default mailing address for one-time orders (non-subscriptions), log in and navigate to fullfocusstore.com/account. From there, click on the View Addresses link to view and edit your address for future orders.

For subscriptions, log in and navigate to fullfocusstore.com/account. Next, click on the View Subscriptions link. Next, click on the Edit link next to the subscription you need to change, and finally click on the Edit link below the Shipping/Billing address section.

Log in and navigate to fullfocusstore.com/account. Next, click on the View Subscriptions link. Next, click on the Edit link next to the subscription you need to change. Lastly, click on the Cancel Subscription link below the Shipping/Billing address section.

Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases. 
Please note: Simply ordering a product from our store will not automatically create an account and this must be done as a separate action.
Once you complete this process you will be able to sign in and view all subscriptions you have purchased with that email address.

International subscribers have the option of switching to a different Full Focus line at the time of their subscription renewal. Since all four planners are shipped together, we are not able to accommodate changes mid-subscription. 

If you would like one of these new planners to replace your current subscription, simply visit fullfocusplanner.com/support and click on Change Planner Lines from the main menu.

We can help you with that! Please contact us at fullfocusplanner.com/support and when prompted, click on “Sync Shipments for Multiple Subscriptions.” Our Customer Experience team will be happy to adjust your subscriptions so that your quarterly orders ship out together in one shipment. 

*The ship date of the first shipment is not able to be adjusted, but our team is happy to help sync up your future shipments.

Customers have 30 days from the date of receiving their product to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please go to fullfocusstore.com/a/returns. 

The refund for returns will be for the value of the returned items, less the cost of your return shipping label, which will be deducted from your refund.

New domestic subscribers: You have 30 days from the date of receiving your first shipment to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please contact us at fullfocusplanner.com/support and our team will be glad to help.  

Any approved refund will be for the value of the returned item(s), less the cost of your return shipping label. 

Current subscribers: It is the responsibility of the customer to notify us that they wish to cancel their subscription prior to their auto-renewal date.

For international orders, the standard shipping option guarantees delivery within 14 business days. For domestic orders, the standard shipping option guarantees delivery within 8 business days.